1. Student On Call
POP holds regular office hours from noon until 1:00 p.m., Monday through Friday. (Note: POP closes before finals to accommodate exam preparation.) All POP volunteers who have received the required training are expected to sign up for an office hour at least three times per semester. The office hour sign-up sheet is located on the bulletin board next to the POP office (room 010 in the Law School). Once a volunteer has signed up, substitution is allowed, but it is the duty of the volunteer to find a substitute. One experienced volunteer and two inexperienced volunteers should be signed up for each day that POP holds office hours. (An ”experienced“ volunteer is one who has assisted a client in obtaining a protective order from the initial call to the show cause hearing.) There should be at least one female volunteer assigned each day. This will facilitate communication between female clients and the volunteers.
On the day that a volunteer has signed up, the volunteer is expected to be in the POP office during the entire office hour. The key to the POP office may be checked out with a student ID from the front desk in the law library. The volunteers who are signed up for that day will be responsible for any clients who come to POP during that day.
POP clients come primarily from referral services, such as the Monroe County Sheriff, Bloomington Police, Indiana University Police, Middleway House Shelter, Legal Services of Indiana, and the Prosecuting Attorney’s Office. When clients call POP, their calls come in at the Community Legal Clinic (CLC)/Child Advocacy Clinic office (812-855-9229) located in the Beck House, across Third Street from the Law School. (If you cross Third going west, the Beck House is the second house on your left.) The Clinic Coordinator, Jean Janisse, e-mail those messages to POP (pop@indiana.edu). Clients may also call the POP office directly (812-855-4800). The POP office line is equipped with voice-mail. Both the POP e-mail account and the office voice mail must be checked by volunteers during the office hour and once again between 3 and 4 p.m. Clients may also “walk-in” to the office during the POP office hour. If a substantial number of clients require assistance the Scheduling Coordinator should be contacted to distribute the case load.
Do no erase any messages from the voice mail unless you have been authorized to do so. Record all phone and e-mail messages on the message pad. The intended recipient keeps the white copy. Leave the yellow copy for POP’s records.
The experienced volunteer will assist the inexperienced volunteers by acquainting them with the POP office, personnel, and procedures, and guiding them through the process of obtaining a protective order.